Simple, fair, great value insurance with fantastic customer service as standard. That's it.
There are no limits on the number of accidental damage, theft or loss claims you can make in any one year, many of our competitors hide limits of one or two claims per year in their small print.
Our policies provide true peace of mind should you need to claim. Unlike most of our competitors we publish our claim stats online and last year we approved over 93% of all claims that were fully completed and assessed.
Our expert engineers are continuously trained on repairing all the latest technology to ensure that your gadgets are returned to you looking and functioning as you would expect. We also only use high quality carefully sourced replacement parts.
All our replacements are backed by a 12 month warranty and if you are not happy with the quality of any repair or replacement of your gadget we will rectify it or swap for another free of charge.
We offer FREE tracked postage on all gadgets sent to our repair centre. On laptops and MacBooks we offer a FREE collect and return to your doorstep via our specialised courier service to ensure your laptop is safe and secure.
Provided you have got your claim authorised by us first, then if more convenient you can choose to get your gadget repaired at an Apple Genius bar or a Samsung Support Centre and we will then reimburse you the cost.
Applicable policy excesses for Personal, Student, Business and Family Bundle gadget policies.
|Insured Device Value||Standard Excess||Additional Theft or Loss Excess||Additional Early Claim Excess||Maximum Excess Payable|
|£300 or less||£25||£25||£50||£100|
|Over £300 up to £1,000||£50||£25||£50||£125|
Important note: For any claim for theft or loss, or where the incident occurs within the first 31 days of the initial policy inception date an additional excess is payable over and above the standard excess as detailed.
Applicable policy excesses for Standard, Premium, Ultimate and Standard Bundle, Premium Bundle and Ultimate Bundle policies:
|Selected Excess||Standard Excess||Additional Early Claim Excess||Maximum Excess Payable|
Important note: For any claim where the incident occurs within the first 31 days of the initial policy inception date the additional early claims excess is payable in addition to the standard excess as detailed above.
You might qualify for our Bundle Cover You could save up to £ by selecting one of our great value gadget insurance bundles. You can cover up to 10 gadgets on one bundle which can include gadgets owned by other family members of any age who permanently live with you at the same address.