Making a Claim

How to make a claim on your gadget insurance policy

You can make a claim online 24/7 via our online claims portal. You will need your policy number to log a claim. Please ensure you have followed our procedures for blacklisting and reporting a lost or stolen device before making your claim. Details of these can be found in your Policy T&Cs.

All claims are handled by Taurus Insurance Services Limited on behalf of the underwriters and Switched On Insurance.


For help with your claim

For help with your claim please contact our dedicated claims helpline on 0330 880 1746.
Lines are open Monday to Friday 09:00am to 17:00pm.


When contacting the claims handler please ensure that you have the following information available to you as they will require it to process your claim.

Your Policy Number

Full circumstances of your claim

Claim procedure

For Theft, loss and Malicious Damage Claims

Please follow these steps:

1

You must notify the appropriate local Police authority within 24 hours of discovering the incident.

2

Obtain a Crime Reference / Lost Property number and a copy of the Police Crime Report.

3

Contact your Network Provider within 24 hours of the incident to place a call bar on the handset.

For all claims (including Theft, Loss and Malicious Damage)

You must notify us of your claim either via our online claims portal (where available) or by contacting our Claims helpline on 0330 880 1746 as soon as reasonably possible from discovery of the incident (or in the event of an incident occurring outside of the United Kingdom, as soon as reasonably possible on returning to the United Kingdom). Our call centre is open from 09:00am to 17:00pm, Monday to Friday.

You will be required to complete a claim form online or by downloading the claim form, which you must complete in full and return it to the claims Administrator in accordance with their instructions, and in any event within 30 days of notifying the claim together with any requested supporting documentation including:

Police Crime Reference / Lost Property Number (where applicable)

Proof of Violent and Forcible Entry (where applicable)

Proof of Purchase (we need this for crime prevention and fraud purposes)

Any other requested documentation

Subject to receipt of a fully completed claim form, all required supporting information and the damaged item (where appropriate) the administrator will authorise the repair or replacement of the Gadget as appropriate in most instances within one working day.

Please see your Gadget Policy Terms and Conditions for full details.

Get started with our gadget insurance quote

Key Benefits

Simple, fair, great value insurance with fantastic customer service as standard. That's it.

Unlimited number of claims

There are no limits on the number of accidental damage, theft or loss claims you can make in any one year, many of our competitors hide limits of one or two claims per year in their small print.


93% of all claims approved

Our policies provide true peace of mind should you need to claim. Unlike most of our competitors we publish our claim stats online and last year we approved over 93% of all claims that were fully completed and assessed.


Highly skilled engineers

Our expert engineers are continuously trained on repairing the all the latest technology to ensure that your gadgets are returned to you looking and functioning as you would expect. We also only use high quality carefully sourced replacement parts.


12 month warranty

All our replacements are backed by a 12 month warranty and if you are not happy with the quality of any repair or replacement of your gadget we will rectify it or swap for another free of charge.


Free collect and return on laptops

We do not charge for return postage costs on any device and on laptops and MacBooks we offer a FREE collect and return to your door step via our specialised courier service to ensure your laptop is kept safe and secure.


Repairs at Apple Genius Bars

We believe in giving you choice so provided you have got your claim authorised by us first, then if more convenient you can choose to get your device repaired at an Apple Genius bar and we will then reimburse you the cost.