How to make a claim on your gadget insurance policy
You can make a claim online 24/7 via our online claims portal. You will need your policy number to log a claim. Please ensure you have followed our procedures for blacklisting and reporting a lost or stolen device before making your claim. Details of these can be found in your Policy T&Cs.
All claims are handled by Taurus Insurance Services Limited on behalf of the underwriters and Switched On Insurance.
For help with your claim please contact our dedicated claims helpline on 0330 880 1746.
Lines are open Monday to Friday 09:00am to 17:30pm.
When contacting the claims handler please ensure that you have the following information available to you as they will require it to process your claim.
For Theft, loss and Malicious Damage Claims
Please follow these steps:
For all claims (including Theft, Loss and Malicious Damage)
You must notify us of your claim either via our online claims portal (where available) or by contacting our Claims helpline on 0330 880 1746 as soon as reasonably possible from discovery of the incident (or in the event of an incident occurring outside of the United Kingdom, as soon as reasonably possible on returning to the United Kingdom). Our call centre is open from 09:00am to 17:30pm, Monday to Friday.
You will be required to complete a claim form online or by downloading the claim form, which you must complete in full and return it to the claims Administrator in accordance with their instructions, and in any event within 30 days of notifying the claim together with any requested supporting documentation including:
Subject to receipt of a fully completed claim form, all required supporting information and the damaged item (where appropriate) the administrator will authorise the repair or replacement of the Gadget as appropriate in most instances within one working day.
Please see your Gadget Policy Terms and Conditions for full details.
Simple, fair, great value insurance with fantastic customer service as standard. That's it.
There are no limits on the number of accidental damage, theft or loss claims you can make in any one year, many of our competitors hide limits of one or two claims per year in their small print.
Our policies provide true peace of mind should you need to claim. Unlike most of our competitors we publish our claim stats online and last year we approved over 93% of all claims that were fully completed and assessed.
Our expert engineers are continuously trained on repairing the all the latest technology to ensure that your gadgets are returned to you looking and functioning as you would expect. We also only use high quality carefully sourced replacement parts.
All our replacements are backed by a 12 month warranty and if you are not happy with the quality of any repair or replacement of your gadget we will rectify it or swap for another free of charge.
We offer FREE tracked postage on all gadgets sent to our repair centre. On laptops and MacBooks we offer a FREE collect and return to your doorstep via our specialised courier service to ensure your laptop is safe and secure.
Provided you have got your claim authorised by us first, then if more convenient you can choose to get your gadget repaired at an Apple Genius bar or a Samsung Support Centre and we will then reimburse you the cost.