How to make a claim on your travel insurance policy
Please ensure that you have your Policy number and the full circumstances as they will be required to process your insurance claim.
Please call the assistance company at any time of the day or night:
Due to the ongoing travel disruption related to COVID-19, including the recent high numbers of flight cancellations, we are currently experiencing an unprecedented volume of claims. While our claims team is working hard to maintain our usual high levels of service, there may be a delay in reviewing and responding to your claim. We really appreciate your understanding at this time and apologise in advance for any inconvenience caused.
We can send You a claim form either by post or by email or You can download one from www.csal.co.uk/claim-forms