Our Travel policies include automatic cover for COVID-19! Plus our COVID-19 PROTECT add on offers enhanced protection for European trips. Find out more.

Making a Claim

How to make a claim on your travel insurance policy

Please ensure that you have your Policy number and the full circumstances as they will be required to process your insurance claim.

For medical emergency, medical related expenses,
repatriation and evacuation claims

Please call the assistance company at any time of the day or night:

  • Tel: +44 (0) 1403 330 901 (if You are anywhere except the USA, Canada or Mexico)
  • Tel: +1-844-780-0494 (toll free if You are in the USA or Canada)
  • Tel: 00 1 819 780 0494 (if You are in Mexico)

For all Travel claims
(except: Gadget, Financial Failure or Legal Costs and Expenses, see below)

Due to the ongoing travel disruption related to COVID-19, including the recent high numbers of flight cancellations, we are currently experiencing an unprecedented volume of claims. While our claims team is working hard to maintain our usual high levels of service, there may be a delay in reviewing and responding to your claim. We really appreciate your understanding at this time and apologise in advance for any inconvenience caused.

We can send You a claim form either by post or by email or You can download one from www.csal.co.uk/claim-forms

For Gadget claims

For Legal costs and expenses claims

  • Contact: DAS Legal Expenses Insurance Company Limited, DAS House, Quay Side, Temple Back, Bristol, BS1 6NH.
  • Email: newclaims@das.co.uk
  • Tel: 0330 041 2870 (local rate call)
  • Fax: +44 (0)117 934 2109

For Financial failure claims

  • Contact: IPP Claims at Cunningham Lindsey, Oakleigh House, 14-15 Park Place, Cardiff CF10 3DQ
  • Email: Insolvency-claims@ipplondon.co.uk
  • Tel: 0330 041 2870 (local rate call)

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