Making a Claim

How to make a claim on your travel insurance policy

Please ensure that you have your Policy number and the full circumstances as they will be required to process your insurance claim.


For medical emergency, medical related expenses,
repatriation and evacuation claims

Please call the assistance company at any time of the day or night:

  • Tel: +44 (0) 1403 330 901 (if You are anywhere except the USA, Canada or Mexico)
  • Tel: +1-844-780-0494 (toll free if You are in the USA or Canada)
  • Tel: 00 1 819 780 0494 (if You are in Mexico)

For Gadget claims

For Legal costs and expenses claims

  • Contact: DAS Legal Expenses Insurance Company Limited, DAS House, Quay Side, Temple Back, Bristol, BS1 6NH.
  • Email: newclaims@das.co.uk
  • Tel: 0330 041 2870 (local rate call)
  • Fax: +44 (0)117 934 2109

For Financial failure claims

  • Contact: IPP Claims at Cunningham Lindsey, Oakleigh House, 14-15 Park Place, Cardiff CF10 3DQ
  • Email: Insolvency-claims@ipplondon.co.uk
  • Tel: 0330 041 2870 (local rate call)

For all other claims

  • Contact: Switched On Insurance Travel Claims, 308-314 London Road, Hadleigh, Benfleet, Essex, SS7 2DD
  • Email: travel.claims@SwitchedOnInsurance.com
  • Tel: 0330 041 2870 (local rate call)

We can send You a claim form either by post or by email or You can download one from www.csal.co.uk/claim-forms

Get started with your Travel Insurance Quote now