NEW! COVID-19 PROTECT TRAVEL ADD ON. Offering real peace of mind for your holidays in Europe. Find out more.
Making a Claim
How to make a claim on your travel insurance policy
Please ensure that you have your Policy number and the full circumstances as they will be required to process your insurance claim.
For medical emergency, medical related expenses,
repatriation and evacuation claims
Please call the assistance company at any time of the day or night:
- Tel: +44 (0) 1403 330 901 (if You are anywhere except the USA, Canada or Mexico)
- Tel: +1-844-780-0494 (toll free if You are in the USA or Canada)
- Tel: 00 1 819 780 0494 (if You are in Mexico)
For all Travel claims
(except: Gadget, Financial Failure or Legal Costs and Expenses, see below)
- Contact: Switched On Insurance Travel Claims, 308-314 London Road, Hadleigh, Benfleet, Essex, SS7 2DD
- Online: www.submitaclaim.co.uk/switchedon
Here you will be able to submit your claim online for all claims other than those shown below - Email: travel.claims@SwitchedOnInsurance.com
- Tel: 0330 041 2870 (local rate call)
We can send You a claim form either by post or by email or You can download one from www.csal.co.uk/claim-forms
For Gadget claims
- Contact: Taurus Insurance Services Ltd, Suite 2209-2217 Eurotowers, Europort Road, Gibraltar.
- Online: Online Claims Portal
- Email: soi.tiga@taurus.gi
- Tel: 0330 041 2870 (local rate call)
For Legal costs and expenses claims
- Contact: DAS Legal Expenses Insurance Company Limited, DAS House, Quay Side, Temple Back, Bristol, BS1 6NH.
- Email: newclaims@das.co.uk
- Tel: 0330 041 2870 (local rate call)
- Fax: +44 (0)117 934 2109
For Financial failure claims
- Contact: IPP Claims at Cunningham Lindsey, Oakleigh House, 14-15 Park Place, Cardiff CF10 3DQ
- Email: Insolvency-claims@ipplondon.co.uk
- Tel: 0330 041 2870 (local rate call)
