Switched On Travel Insurance – cover that cares for you 24/7

Taking out a Switched On travel policy gives you the peace of mind that we’ll be there to care for you when you need it most by offering a choice of medical assistance services whilst you’re abroad.

For minor illness or injuries use Air Doctor – 24/7 local medial care with NO unexpected expenses^†

Through the Air Doctor app or website, you can book an appointment to see a local doctor, who speaks your language, in person or through a video consultation and we will cover the resulting fee, so there’s nothing for you to pay and then claim back on your return^†.

For medical emergencies use the 24/7 Emergency Medical Helpline

For more serious medical issues, such as those requiring a visit to a hospital, always call Switched On's 24/7 emergency assistance helpline using one of the numbers below:

If you are anywhere except the USA, Canada or Mexico please call

+44 (0) 1403 330 901

If you are in the USA or Canada please call toll free

+1-844-780-0494

If you are in Mexico please call

00 1 819 780 0494

Air Doctor – Terms & Conditions

The Switched On policy wording is applicable to this service. Please refer to the policy wording for full terms and conditions, however you will not be required to pay an excess for this service.

Any data collected by Air Doctor will be used for the sole purpose of providing medical assistance and will not be used for any other means, including marketing.

If it appears that you require treatment over a longer period of time then Air Doctor will put you in touch with Switched On’s emergency assistance provider.

^†While there will be no fee for using the Air Doctor service, if further treatment is required your policy excess may apply on any subsequent claims.

Please be aware that if you are travelling to Egypt, Cuba, Tunisia, China, Lebanon, Venezuela or Zimbabwe, Air Doctor is not available in these destinations. However, Switched On’s emergency medical assistance helpline is available worldwide.