COVID-19 Updates

Important announcements for our customers relating to recent events.



Last updated: 30th July 2020


30/07/2020 - FCO advises against all but essential travel to Spain including the Canary and Balearic Islands.

Our travel insurance policies do not cover travel undertaken to an area where the FCO advise against all or all but essential travel.

Please visit the FCO website for the latest travel advice.

This update is designed to assist you in understanding the implications of this change in Advice on your Switched On Travel Insurance policy.

Please read this information carefully to understand how this may effect you if you are currently in Spain or planning to travel to Spain.


If you have already travelled:

If you have already travelled to or through Mainland Spain at before 00:01 on the 26th July 2020 or travelled to the Spanish Islands (Canary and Balearic) before 18:01 on the 27th July 2020 you should:

  • Contact your tour operator, airline, ferry company etc. to ensure that your return travel arrangements are not affected by the new travel advice.
  • Where the tour operator, airline, ferry company etc. have changed your return travel arrangements by bringing the return date forward, then you must take use of the new return travel offered.
  • Where there is no change to your scheduled return travel, then in line with the Government advice you can continue your holiday and return on your original return date as long as you have not been offered an earlier return.
  • Self-drive holidaymakers will need to organise driving back to the UK as per your original cross channel bookings. Where your return involves travelling back through Mainland Spain, this will be permitted as long as you return on your originally planned travel dates.
  • If you are unable to return on your originally planned travel date for reasons outside of your control you must contact us on 0330 041 2880 or email: travel.sales@SwitchedOnInsurance.com to see if we are able to extend your policy cover.

If you have already travelled and departed the UK after 00:01 26th July 2020 travelling to or via Mainland Spain:

  • Please be advised that you have travelled against the UK Government and FCO advice and as such are not be covered by your policy.
  • Therefore please contact the tour operator, airline, ferry company etc. about organising your return back to the UK at the first available opportunity.

If you have already travelled and departed the UK after 18:01 27th July 2020 travelling to the Spanish Islands (Canary and Balearic):

  • Please be advised that you have travelled against the UK Government and FCO advice and as such are not be covered by this policy.
  • Therefore please contact their tour operator, airline, ferry company etc. about organising their return back to the UK at the first available opportunity.


If you are due to travel:

Where you have not yet travelled and are due to travel to any part of Spain including Spanish Islands (Canary and Balearic) within the next 2 weeks you should:

  • Contact your tour operator, airline, ferry company etc. to organise a change in dates and/or destination.
  • Contact us to see if we can change your insurance policy dates /destination on 0330 041 2880 or email: travel.sales@SwitchedOnInsurance.com
  • Or if you have purchased Single Trip travel Insurance you may wish to cancel your policy. We will then be able to advise if a refund is due.

Am I covered for Cancellation of my trip as a result of the FCO change in advice?
  • If you purchased your policy before the World Health Organisation (WHO) declared the outbreak of coronavirus (COVID-19) as a global Pandemic (11th March 2020) then you are able to submit a claim under Section 2 Cancellation only where the FCO advice was not in place before you bought your policy or before you booked your travel arrangements. There is no guarantee of cover when submitting a claim and this will be reviewed alongside the Policy Wording and your unique circumstances.
  • If you purchased your policy after the World Health Organisation (WHO) declared the outbreak of coronavirus (COVID-19) as a global Pandemic then there is no cover.


Quarantine:

  • Our policies do not provide cover for claims as a result of the UK Government’s decision to reimpose the requirement for all travellers entering the UK from any part of Spain (including the Canary and Balearic Islands) to enter into 14 days quarantine.


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