Enhanced Cover in response to COVID-19

Important announcements for our customers relating to recent events.



Last updated: 26th August 2020


We’re pleased to let you know that with effect 26/08/2020 our travel policies will provide you with enhanced cover for claims arising as a consequence of COVID-19.

Before you travel, we’ve included cover for cancellation due to you falling ill with COVID-19 and being unable to travel or being required to self-isolate, subject to medical certification or an official test result.

During your trip, all our policies include cover for any medical claim due to COVID-19 while travelling. We've also included cover for curtailment (if you need to come home early) due to the illness of a close relative due to COVID-19.

Please note that cover is not provided should you travel against Foreign & Commonwealth Office advice.

To highlight what cover is provided for COVID-19 and make this as clear as possible for you, we've included this cover under a separate section of the policy; Section 22: COVID-19 (Section 17 if you have purchased a Backpacker policy). The following summarises the cover provided:

  1. Cancellation, in the event of:
    1. You, Your Relative, a member of Your household or travelling companion or of a friend with whom You had arranged to stay has a diagnosis of COVID-19 within 14 days of Your booked departure date, as certified by a Medical Practitioner following a medically approved test showing a positive result for COVID-19.
    2. You being denied boarding on Your pre-booked outbound travel due to You contracting COVID-19, as certified by a Medical Practitioner following a medically approved test showing a positive result for COVID-19.
  2. Curtailment, in the event of:
    1. Death of Your Relative as a result of COVID-19, as certified by a Medical Practitioner following a medically approved test showing a positive result for COVID-19.
    2. You are unable to continue with a pre-booked excursion following Your self-isolation as ordered by a relevant Government authority due to contracting COVID-19, as certified by a Medical Practitioner following a medically approved test showing a positive result for COVID-19.
  3. Emergency Medical and Repatriation Expenses, in the event of an unforeseen medical emergency during an Insured Journey outside the United Kingdom as a result of You contracting COVID-19, as certified by a Medical Practitioner following a medically approved test showing a positive result for COVID-19.


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