Taurus Insurance And Sitata Partner With Thomas Cook To Offer Innovative In-Path Travel Insurance Solution
Leading lifestyle insurance specialist Taurus Insurance, and global travel risk management company Sitata, have joined forces to provide online travel agent Thomas Cook with an innovative in-path travel insurance solution that offers end-to-end protection and support for its holidaymakers.
The solution draws on the expertise of both Taurus and Sitata by offering a customised travel insurance policy along with a travel assistance service. The information on which the policy is based is derived from the holiday and traveller information given during the travel booking process. If the customer chooses to take out the cover, the policy premium is then included within the total holiday cost, simplifying the process further.
Once the cover is in place the customer is then supported by Sitata’s market leading travel assistance service which includes real time threat and disruption warnings, integrated telemedicine, instant chat and phone support for emergencies, plus travel, destination and COVID information support.
Mark Allsopp, head of travel at Taurus Insurance, said: “From the outset we felt it was critical to offer travellers booking with Thomas Cook an innovative, far reaching solution with which to protect their trips. Usually what you find with in-path provision is that the policy is based on a few outline scenarios from which the quote is derived. Our solution is different as the technology takes specific parameters provided during the booking process and then pulls information from over three quarters of a million different scenarios to deliver protection that more accurately matches the customer’s travel booking. And because we’re working with specifics the quote we provide is highly competitive.
“On top of enjoying the peace of mind that comprehensive travel insurance provides, the customer also benefits from having a travel assistance service offering invaluable support 24/7, whether that’s answering destination specific queries or helping travellers with any questions or concerns they may have about COVID-19 travel rules and regulations.”
David Scott, chief commercial officer at Thomas Cook, said: “Our partnership with Taurus and Sitata will enable our customers to get tailored insurance to match the holiday they are taking – hopefully making their choice to buy it all the more easy. The addition of always-on support and useful local information adds to the peace of mind that we want to provide customers as they get back to enjoying great family holidays.”
“This partnership represents a truly end-to-end travel protection programme,” said Adam St. John, CEO of Sitata. “From disruption notifications about changing regulations or a local transit strike to comprehensive travel insurance benefits and quick support should one feel ill, travellers will now have full peace of mind when booking with Thomas Cook.”
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About Taurus Insurance
Established since 2003, Gibraltar based Taurus Insurance Services is a leading provider of lifestyle insurances such as gadget and travel. With a proven track record of delivering exceptional solutions to both consumers and partners Taurus remains a 100% privately owned business.
About Thomas Cook UK
In September 2020, Thomas Cook, one of the most recognisable names in travel, returned as an online-only travel business following the acquisition of the brand by international conglomerate Fosun Tourism Group.
With Atol-protected beach and city breaks, the new Thomas Cook allows customers to design their own trip according to their budget, needs and specification.
Customers can fly from all major UK airports with direct flying from all major carriers and thousands of hotels to choose from as well as add-ons including car hire, insurance and attractions.
The company has a team of UK-based travel advisors available 10am-8.30pm 7 days a week and via chat on its website, Facebook and Twitter – on-holiday customer care is available 24/7.
About Fosun Tourism Group
Fosun Tourism Group (“Fosun Tourism”, Hong Kong Stock Exchange code: 1992) is one of the world’s leading leisure-focused integrated tourism groups, and the largest leisure tourism resorts group worldwide in terms of revenue in 2019. Through the lifestyle proposition, “Every day is FOLIDAY,” Fosun Tourism seek to infuse concepts of tourism and leisure into everyday living. Fosun Tourism was listed on the main board of the Hong Kong Stock Exchange in December 2018.
About Sitata
With headquarters in Kitchener, Canada, Sitata is a global health, safety, and risk management provider which uses artificial intelligence, machine learning and innovative mobile technologies to keep travellers safe when abroad.