Important Information

Important announcements for our customers relating to recent events.



Coronavirus outbreak – Travel to China

Last updated 5th Feb 2020

The Foreign and Commonwealth Office (FCO) are currently advising against all travel to Hubei Province and all but essential travel to the rest of mainland China (not including Hong Kong and Macao).

Our travel insurance policies do not cover travel undertaken to an area where the FCO advise against all or all but essential travel. If you have already planned a trip to China and bought your policy before the outbreak of Coronavirus, your policy may provide cover for cancelling your trip. Call our travel claims helpline on 0330 041 2880. For emergency medical claims and other contact numbers please vist our travel claims page.

Please visit the FCO website for the latest travel advice on China and other countries that have been effected by the Coronavirus outbreak.