The Switched On Insurance website is unaffected. You can buy a policy or view your policy information using our customer portals as normal:
If you need to contact us, please call our team:
You can also reach us on Live Chat. Click the blue icon in the bottom right-hand corner of this page to start your chat.
The Switched On team is available Monday to Friday, 9am to 5:30pm.
You can still make a claim online as normal. Our claims systems are not affected, but please avoid contacting us by email for now.
To speak to our claims team, please call:
You can also reach us on Live Chat. Click the blue icon in the bottom right-hand corner of this page to start your chat.
The Switched On team is available Monday to Friday, 9am to 5:30pm.
Our 24/7 emergency medical helplines and Air Doctor are working as normal.
You can register your details and book appointments through the Air Doctor app. Visit our Medical Support page for more details.
If your policy is due to renew, this is not affected and your renewal will go ahead as normal.
However, if your email account is provided by Microsoft, for example Outlook, Hotmail or Live, there may be a delay in receiving your policy documents. Unfortunately, this is outside our control. Please keep checking your inbox, including your spam or junk folders.
If you have another email address, we'd be happy to send your documents there once we have completed the required security checks. Please call our team:
You can also reach us on Live Chat. Click the blue icon in the bottom right-hand corner of this page to start your chat.
The Switched On team is available Monday to Friday, 9am to 5:30pm.
We're sorry for any inconvenience this may cause. We will update this page as soon as the issue is resolved.
